FAQ
Returns & Shipping
What is your return policy?
We stand behind the quality of our products and want you to shop with confidence.
If you're not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a refund. Customers are responsible for the cost of return shipping.
To start a return, please contact our customer support team with your order number, and we'll provide instructions for returning your item.
What shipping options do you offer?
We want you to have a great experience with Regenvia. Orders are processed quickly, so if you need to make a change or cancel your order, please contact us as soon as possible after placing it.
Shipping Options
- Economy Shipping (5–8 business days): Free
- Standard Shipping (3–4 business days): $9.90
All orders are shipped through USPS, and you'll receive tracking information once your order has been dispatched.
If your order arrives damaged or you experience any issues with your shipment, please reach out to our customer support team, and we'll be happy to help.
What should I do if my package is missing?
If your tracking information shows that your package has been delivered but you haven't received it, we recommend taking these steps:
- Check around your delivery location, including your mailbox, porch, garage, or any other safe place where the package may have been left.
- Ask family members, neighbors, or your building's management office if they accepted the package on your behalf.
- Allow up to 24 hours after the delivery scan, as USPS may occasionally mark a package as delivered before it arrives.
If you still can't locate your package after following these steps, please contact our customer support team with your order number. We'll work with you and USPS to help locate your shipment and determine the best next steps.
Do you offer international shipping?
Yes! We ship to many countries around the world.
Shipping costs are calculated based on your destination and will be displayed at checkout after you enter your shipping address. This ensures you receive the most accurate shipping rate available for your location.
Delivery times may vary depending on the destination and local customs processing.
Ingredients & Safety
Are your products or ingredients tested on animals?
No. Regenvia is committed to cruelty-free practices and does not test our finished products on animals. We carefully select suppliers who share our commitment to ethical and responsible ingredient sourcing.
Are your products vegan?
Yes. All Regenvia products are 100% vegan and do not contain any animal-derived ingredients.
Are your products palm free?
Yes. Our products are formulated without palm oil or palm-derived ingredients.
Do you use Fair Trade ingredients?
We are committed to sourcing high-quality ingredients from trusted suppliers who prioritize ethical and sustainable practices. Where available, we seek responsibly sourced ingredients, including Fair Trade-certified ingredients when appropriate. We continually evaluate our sourcing partners to ensure they align with our standards for quality, sustainability, and social responsibility.